East Lothian Energy Fund

This £1 million fund is for East Lothian residents struggling to heat their homes this winter. Anyone on means-tested benefits can apply directly, while referral partners can also act on behalf of anyone on a low income or facing financial hardship. Find out more at www.communityadvice.scot.

Home Energy Scotland

Scottish Government funded and run by the Energy Saving Trust, Home Energy Scotland helps people in Scotland create warmer homes, reduce their energy bills, and lower their carbon footprint. Its website contains a variety of useful information and tips for making homes warmer and saving on energy bills.


The energy regulator for Great Britain sets the energy price cap and deals with complaints about energy suppliers. It also provides a range of advice and information on energy costs and help for anyone struggling to pay their bills. Find out more on Ofgem’s website.

Energy Action Scotland (EAS)

Energy Action Scotland campaigns for an end to fuel poverty in Scotland and is the only national charity with this sole remit. You can find information that can help people struggling to keep warm and home and afford their fuel bills on its website.

Digital Scotland

This Scottish Government organisation provides information and advice on the R100 programme and its rollout of superfast broadband. Visit the Digital Scotland website for more information.


Ofcom regulates communications services including broadband, home phone and mobile services, as well as the universal postal service, and also deals with complaints about providers. Its website contains information for consumers  about these services, including how to get the best deals from providers.

Water Industry Commission for Scotland

WICS is the economic regulator of Scottish Water, a publicly owned business that serves millions of people and businesses across Scotland. Consumers can make complaints about Scottish Water to WICS. Find out more on their website.

Further information

Citizens Advice Scotland, Advice Direct Scotland, local CABs, councils and other agencies can also provide advice and help with energy bills, improving energy efficiency and getting the best deal on other utilities. Please visit the general advice and information page for their details.